Checklick Storefront uses a payment processor called Stripe and all Checklick Storefront users who process credit card payments have a Stripe account connected to your Checklick Storefront.

In 2024, there were changes in the payment industry and as a result, payment processors such as Stripe are required to comply with the new regulations.

Here you’ll find information about the required updates on your account. 

Why are these changes required?

Payments regulations aim to create a safer, more secure financial ecosystem by helping prevent crimes like money laundering, fraud, and tax evasion. Stripe has certain Know Your Customer (KYC) obligations that require them to collect, verify, and maintain identity information about its users, and any individuals who ultimately own, control, or direct them. These requirements are updated by Stripe, financial service regulators, card networks, and other financial institutions.

How will you know that you need to update your Stripe account?

To help in the process of updating your Stripe information, Checklick has sent out an email to the email address that is affiliated with your Stripe account and, made every effort to reach out to any other email address that is affiliated with your Checklick account.

Likewise, Stripe has sent out emails to the email address that is affiliated with the Stripe account.

What are the implications of not updating my Stripe account?

Generally, Stripe will first pause your bank payouts and eventually, may even disable your payments. This will result in your customer getting an error upon checkout on your Storefront.

I’m ready to update my Stripe account, what do I do now?

If you CAN LOG INTO YOUR STRIPE and need guidance, go to the help article “I’m logged into Stripe and need to update my account”.

If you CANNOT OR YOU DON’T KNOW HOW TO LOG INTO YOUR STRIPE ACCOUNT, go to the help article “I can’t log into Stripe”.